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Enterprise Cloud & DevOps Solutions

// Legal

Terms of Service

Last updated: March 7, 2026

Our Services Your Responsibilities Payment Terms Contact

1. Acceptance of Terms

Welcome to RielOps Technologies Limited ("RielOps", "we", "us", or "our"). By accessing or using our website at www.rielops.com and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

RielOps provides technology consulting and implementation services, including but not limited to:

  • Cloud infrastructure consultancy and DevOps engineering
  • Site Reliability Engineering (SRE)
  • Software development and API integration
  • Artificial Intelligence (AI) model deployment
  • Data engineering and platform engineering
  • Cybersecurity consulting
  • Technical training and digital transformation services
  • IT support services and hardware/software procurement

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information when requested
  • Maintain the confidentiality of any account credentials
  • Use our services only for lawful purposes
  • Not interfere with or disrupt our services or servers
  • Not attempt to gain unauthorized access to any part of our services
  • Comply with all applicable laws and regulations

4. Service Agreements

Specific services provided by RielOps may be subject to additional terms and conditions outlined in separate service agreements, statements of work, or contracts. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.

5. Intellectual Property

5.1 Our Intellectual Property

All content, features, and functionality of our website, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of RielOps or its licensors and are protected by intellectual property laws.

5.2 Client Work Product

Unless otherwise specified in a service agreement, any work product created specifically for a client shall belong to the client upon full payment. RielOps retains the right to use general knowledge, skills, and experience acquired during the engagement.

6. Confidentiality

We understand the importance of protecting confidential information. Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our engagement, subject to any specific confidentiality agreements.

7. Payment Terms

Payment terms for services will be specified in individual service agreements or invoices. Unless otherwise agreed:

  • Invoices are due within 30 days of issuance
  • Late payments may be subject to interest charges
  • We reserve the right to suspend services for overdue accounts
  • All fees are non-refundable unless otherwise specified

8. Warranties and Disclaimers

8.1 Service Warranty

RielOps warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. If services do not meet this standard, we will re-perform the services at no additional cost.

8.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIELOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless RielOps, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of our services or violation of these Terms.

11. Termination

Either party may terminate the relationship at any time with written notice, subject to any specific termination provisions in applicable service agreements. Upon termination:

  • All outstanding fees become immediately due
  • Each party shall return or destroy confidential information
  • Provisions that by their nature should survive termination shall remain in effect

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction in Nigeria.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and RielOps regarding our services and supersede all prior agreements and understandings.

16. Contact Information

For questions about these Terms of Service, please contact us:

support@rielops.com www.rielops.com

On this page

  1. Acceptance of Terms
  2. Description of Services
  3. User Responsibilities
  4. Service Agreements
  5. Intellectual Property
  6. Confidentiality
  7. Payment Terms
  8. Warranties & Disclaimers
  9. Limitation of Liability
  10. Indemnification
  11. Termination
  12. Governing Law
  13. Changes to Terms
  14. Severability
  15. Entire Agreement
  16. Contact Information
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