1. Acceptance of Terms
Welcome to RielOps Technologies Limited ("RielOps", "we", "us", or "our"). By accessing or using our
website at www.rielops.com and our services, you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, please do not use our services.
2. Description of Services
RielOps provides technology consulting and implementation services, including but not limited to:
- Cloud infrastructure consultancy and DevOps engineering
- Site Reliability Engineering (SRE)
- Software development and API integration
- Artificial Intelligence (AI) model deployment
- Data engineering and platform engineering
- Cybersecurity consulting
- Technical training and digital transformation services
- IT support services and hardware/software procurement
3. User Responsibilities
By using our services, you agree to:
- Provide accurate and complete information when requested
- Maintain the confidentiality of any account credentials
- Use our services only for lawful purposes
- Not interfere with or disrupt our services or servers
- Not attempt to gain unauthorized access to any part of our services
- Comply with all applicable laws and regulations
4. Service Agreements
Specific services provided by RielOps may be subject to additional terms and conditions outlined in
separate service agreements, statements of work, or contracts. In the event of any conflict between
these Terms and a specific service agreement, the service agreement shall prevail.
5. Intellectual Property
5.1 Our Intellectual Property
All content, features, and functionality of our website, including but not limited to text, graphics,
logos, icons, images, and software, are the exclusive property of RielOps or its licensors and are
protected by intellectual property laws.
5.2 Client Work Product
Unless otherwise specified in a service agreement, any work product created specifically for a client
shall belong to the client upon full payment. RielOps retains the right to use general knowledge,
skills, and experience acquired during the engagement.
6. Confidentiality
We understand the importance of protecting confidential information. Both parties agree to maintain
the confidentiality of any proprietary or sensitive information shared during the course of our
engagement, subject to any specific confidentiality agreements.
7. Payment Terms
Payment terms for services will be specified in individual service agreements or invoices. Unless
otherwise agreed:
- Invoices are due within 30 days of issuance
- Late payments may be subject to interest charges
- We reserve the right to suspend services for overdue accounts
- All fees are non-refundable unless otherwise specified
8. Warranties and Disclaimers
8.1 Service Warranty
RielOps warrants that services will be performed in a professional and workmanlike manner consistent
with industry standards. If services do not meet this standard, we will re-perform the services at
no additional cost.
8.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE"
WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIELOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA,
OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT
EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
10. Indemnification
You agree to indemnify, defend, and hold harmless RielOps, its officers, directors, employees, and
agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising
out of or related to your use of our services or violation of these Terms.
11. Termination
Either party may terminate the relationship at any time with written notice, subject to any specific
termination provisions in applicable service agreements. Upon termination:
- All outstanding fees become immediately due
- Each party shall return or destroy confidential information
- Provisions that by their nature should survive termination shall remain in effect
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic
of Nigeria, without regard to conflict of law principles. Any disputes arising from these Terms
shall be resolved in the courts of competent jurisdiction in Nigeria.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes
by posting the updated Terms on our website and updating the "Last updated" date. Your continued
use of our services after such changes constitutes acceptance of the new Terms.
14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be
limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain
in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, constitute
the entire agreement between you and RielOps regarding our services and supersede all prior
agreements and understandings.
For questions about these Terms of Service, please contact us: